MyTec™ turns your website into a digital service call center. Remote service calls reduce unnecessary trips and help you minimize face-to-face interactions.
Your technicians make live video calls before visiting a home, where they can:
- See and hear the equipment issue
- Walk customer through troubleshooting
- Prioritize and schedule calls by urgency and repair time
- Load vans with needed model-specific parts
More MyTec™ Features
- Branded web content and contact form
- Check-off list for common issues
- Upload feature for customer photos or videos
- Links to your preferred video conferencing platform
- Call appointment scheduling
- Extensive admin area with:
- Program "on/off" switch
- Request reports
- Secure data transmission
- On-call tech support
Reduce service calls and time per call with MyTec™. Contact PriMedia to schedule your free consultation and demo!
